Refund policy

TERMS OF USE

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

EXCHANGE POLICY

To exchange a product, simply contact our Customer Care team at info@tertres.com within 14 days of the order's delivery date. Sleepwear that is not in its original packaging and merchandise marked final sale cannot be exchanged.

Please include your Order Number and your issue.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Tertres.

Original shipping fees are not refundable, however a shipping label will be provided for domestic orders. After receiving the merchandise, we require up to 5 business days to process the exchange.

After your exchange shipping is confirmed in transit, we will send out your new item(s).

REFUND POLICY

Refunds for processed orders and/or cancellations are currently not allowed. All exchanges must be authorized within 14 business days (of the order's delivery date) before exchanging merchandise.

We apologize for any inconvenience this policy may have caused.