Shipping policy

PROCESSING TIME

Please allow 2-4 days (excluding holidays and weekends) for order processing before an order ships.

*For any national weather delay, please allow 1 additional business day for processing.

After your order ships, you will be sent an email with your tracking information. If an item is not available in our warehouse, we will inform you via email of your options, including issuing a refund if your order cannot be fulfilled within 7 business days. Our customer support team members will assist on these matters.

SHIPPING/TRACKING

When your order begins processing, you will receive an email with your tracking information. Please note that different shipping carriers update their shipment tracking using various methods. Please allow for time for the tracking link to be updated so that you may accurately track your shipment.

Please allow 24 - 48 hours after order processing before an order ships.

*For any national weather delay, please allow 1 additional business day for processing.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Tertres will not provide any form of refund nor reship the order.

SHIPPING CARRIER DELAYS

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email info@tertres.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

We will always do our best to assist you, but Tertres LLC, does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.